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Tacodestroyer · ‎08-23-2023

Hi Guys,
I have just upgraded my plan from 4g speed to 5g this month but my phone shows that It is still on LTE, not 5g. I'm wondering why.

hTideGnow · ‎08-23-2023

HI @Tacodestroyer

Sydney has 5G coverage

Make sure your iOS is updated, make sure Carrier Profile is updated, then try to Reset Network settings on your iPhone and check network mode again

If still don't see 5G there, please submit ticket with agent

Tacodestroyer · ‎08-23-2023

Thanks for your advice.

I'm living in Sydney, NS and it is in the 5g coverage map.

hTideGnow · ‎08-23-2023

HI @Tacodestroyer

which city you are in ? you sure that has 5G there?

https://publicmobile.ca/en/ab/coverage

Also, you might need to submit ticket with agent for them to confirm. Some people in other networks say provider might need to flag the account for 5G

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1 · ‎08-23-2023

@Tacodestroyer Maybe try resetting network settings . LTE will still give you 5G speeds . But your absolutely correct iPhone 13 is 5G capable device not sure why it’s not showing up in your settings.

Tacodestroyer · ‎08-23-2023

Thanks to you guys who replied to my question, I have checked the settings of my phone there is no 5g option for me to enable the network, but my iPhone 13 is a 5g support device, so what else I can do?

Thanks

dust2dust · ‎08-23-2023

The plan does not magically give you 5G. The phone needs to be able to use it and you have to be in area of 5G coverage and 5G has to have been made available by the provider and the manufacturer for your device. Also, you won't see a 5G indicator until you turn on cell data. It otherwise waits on LTE.