Why am i not able to call long distance

[Whit4d19]

I have the $45.00 plan and cany call long distance

[Mohawk44]

Since Canada wide calling is in your plan, I would consider messaging @CS_Agent. Something might be wrong on your account. They can check what’s going on. That’s probably your best option.

[softech]

@Whit4d19 manually select Public Mobile on the Network Connection

if that does not help and if you have another phone around, Put the PM sim in the other phone. It could force a sim re-provision and could resolve your problem 

[Whit4d19]

Im sorry but it has nothing to do with my plan it worked every other day on here just not now

[Whit4d19]

Its worked 20 times before just this time any long distance isnt working

[esjliv]

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@Whit4d19 wrote:

No i have been with public mobile for a few years and only now my long distance isnt working

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@Whit4d19 - are you on an older provincial plan? If so, you can purchase a 500 minute canada wide calling addon. OR, even better schedule to change your plan on next renewal (as all inmarket plans now are canada wide calling.

If you are already on a canada wide calling plan, then has any of the suggestions helped at all? If still issues and your account is ACTIVE, and texting and data works, then ask CSA to fix your account. Ways to contact CSA below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well). 

3 -Use this link (same as #2)  Private Message to Public Mobile Customer Support Agents (CSA)

[softech]

@Whit4d19did it say you need roaming?

If you are close to the border, check if the Network connection on your phone picked up US network.  If so, change to  manual and pick Public Mobile

If you are nowhere close to US, try to turn off the phone for 5 mins, then power up and try again 

[Whit4d19]

Within canada

[Whit4d19]

No i have been with public mobile for a few years and only now my long distance isnt working

[Mohawk44]

Is it a Canada wide plan or provincial?

[Whit4d19]

Other provincez

[hTideGnow]

Hi @Whit4d19 if you are calling Canada but yiu got a recoding saying you need a roaming addom , that is just a funny glitch.  Just reboot the phone and try again.  Try to put a 1 in front of the number you are calling

[dwh1]

Where are you trying to call? All current PM plans include Canada-Wide calling but do NOT include any ability to call out of the country. To do that you need the add-on that applies to the country you are calling. For example, there’s a 1000 minute Ld plan for calling the US.  

[Meow]

'Long distance' ? DO you mean you cannot call Canada's provinces? Or other countries?

[esjliv · Accepted solution]

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@Whit4d19 wrote:

I have the $45.00 plan and cany call long distance

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@Whit4d19 if you mean calling anywhere within Canada, and you are receiving a message on your phone saying something about long distance or need an added, or something than you should not be receiving this message on the plan you have.

Try restarting your phone, or reset your device's network settings. If adding a 1 in front does not help, than ask CSA to reset your account. Ways to contact CSA below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well). 

3 -Use this link (same as #2)  Private Message to Public Mobile Customer Support Agents (CSA)

[Handy1]

@Whit4d19  Are you putting a 1 in front of the contact . Or are you trying to call outside of Canada ? If so you need a long distance add on and these are the country’s they include 

United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

[softech]

@Whit4d19 

International long distance?  The regular plan itself does not include LD minutes.  Where you are trying to call? PM system can only call small number of countries and you need to have the appropriate LD add-on to call