07-13-2022 08:28 AM - edited 07-13-2022 08:28 AM
Similar design to My Rewards, likely it is hosted on Telus server just as My Rewards
07-13-2022 03:11 PM
@ShawnC13 do you know if it will still show "Plan Expired" as account status the night before renewal. I really think the word is scary for new subscribers and should called something else, like Plan Expiring, better if it does not even show that status at all
07-13-2022 02:45 PM
@softech I really liked the layout I saw when testing. I haven't logged in on the official release to see if things have changed
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
07-13-2022 02:41 PM
@ShawnC13 to be honest, so far it's not bad
just the incoming calls on $15 really scared ppl
the Reward $0 in the upcoming bills scared ppl even more
hope they can fix it soon
07-13-2022 02:38 PM - edited 07-13-2022 02:39 PM
@softech we have been told it is now 1 step!!! My testing went a lot smoother than what people are experiencing today. I don't think they were ready for everyone to log in at once
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
07-13-2022 02:31 PM
07-13-2022 02:29 PM
One step process. Easy to buy with new system.
07-13-2022 02:28 PM
Yes, I find it interesting too. And I hate the 25 cents. Used to be when people complain wrong charges, we can easily figure out by taking away tax. Now, with the 25 cents, the detective work will likely be harder.
07-13-2022 02:26 PM
Does anyone know why one of the new 4G plans has an odd price of $41.25? Could be $40.25 as I can't view the plans page right now. Just seems odd of PM to add 25 cents to one plan..
07-13-2022 02:18 PM - edited 07-13-2022 02:24 PM
07-13-2022 01:21 PM
Another Good: Reset Password can now send the code to Phone and no more Security Question!!!
07-13-2022 09:16 AM
07-13-2022 09:15 AM
Another new feature addond show usage and don't dissapear
07-13-2022 09:12 AM
Love the changes on self serve, looks so modern compared to the early 2000's look on the old self serve.
07-13-2022 09:07 AM
07-13-2022 09:05 AM
@Dunkman iirc the download receipt was only available at time of purchase not afterwards
07-13-2022 08:53 AM - edited 07-13-2022 09:08 AM
More Goods :
07-13-2022 08:52 AM
@softech wrote:@Dunkman the term Autopay is gone and come Pre-Authorized payment, does that mean this is a true Pre-author. payment now? some people care about their extra cash back on the credit card for pre-auth. transactions
Good question. I will try to ask on the oracle forum. From my understanding, it is mostly a name change. Don';t think thet Public mobile changed the actually billing system.
As for keeping things a secret, it was a bit difficult but we were sworn to secrecy 😀
07-13-2022 08:46 AM - edited 07-13-2022 08:46 AM
@Dunkman the term Autopay is gone and come Pre-Authorized payment, does that mean this is a true Pre-author. payment now? some people care about their extra cash back on the credit card for pre-auth. transactions
07-13-2022 08:44 AM
@Dunkman how can you guys keep secrets so well? 🤣
07-13-2022 08:43 AM
Looks like community members have found the Public mobile changes (ie. LTE plans, new improved Account page) before Public mobile officially able to announce.
The oracles were able to try out the new Account page.
Overall, there are many improvements.
1. 2FA to sign into account
2. much better mobile experience
3. Able to purchase add ons in one simple step
4. Ability to download usage history, payment history and receipts for payment.
5. Able to change PIN ourselves
There are more improvements to come also.
07-13-2022 08:43 AM - edited 07-13-2022 08:44 AM
Good:
Bad
Question
07-13-2022 08:42 AM
07-13-2022 08:36 AM
@RossN try Incognito mode
07-13-2022 08:34 AM
@softech yes so far it's not working lol