Showing results for 
Search instead for 
Did you mean: 

Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

Great Neighbour / Super Voisin

I need to look at previous payments so I can submit receipts to my employer. However, I can't access anything in my account. I can log in just fine, but as soon as I log in, clicking any link gives me a 404 and tells me there is system maintenance. This has been happening for months, and is quite unacceptable. 


Great Neighbour / Super Voisin

Nice edit. And yes, it's a website issue when it's not an issue on any other site (mobile or otherwise) where I log in. But thanks for chiming in.

Deputy Mayor / Adjoint au Maire

Sounds like this is your own issue, not the website. I’m having no problems.
Good luck. 

Great Neighbour / Super Voisin

Thanks, all. That helped!

Mayor / Maire

What links you cannot access? I do not experience any issue using very old Firefox or latest Chrome.

Mayor / Maire

Try logging in using incognito mode...others have reported success doing it like that.

Mayor / Maire

HI @JoelG2022 


try to clear your cache, then relaunch the browser

or try Incognito mode or try on a different browser


Mayor / Maire

Yeah it is definitely not ideal but unfortunately don't think it is going to change anytime soon, many times it is cached versions, best workaround is to use incognito mode and open it in there and you should be able to bypass that, but once you get into self serve you also have to be diligent in making sure there are accurate numbers/usage etc

Need Help? Let's chat.