10-03-2024 10:26 PM - last edited on 10-04-2024 12:26 AM by computergeek541
I have ordered my SIM Card for about 30 days, but still waiting. I am trying to ask for help, but only auto-replay by bot and no agent helped me. Anyone has this kind of issue before ?
10-04-2024 08:27 PM
Thanks for your link and help. I have placed an order from your link.
10-04-2024 08:21 PM
ask agent to reimburse you
or if you want to buy it cheaper (especially if you pay out of your pocket), buy from Amazon, only $5
https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/
10-04-2024 08:11 PM
@MENGDUAN2023 wrote:Can I pick up at store while I’m waiting?
The SIM has already been sent, so you will need to make accomondations with a customer support agent. To contact them, directions were provided earlier. The store can't give it to you for free.
10-04-2024 08:10 PM
@Andy85 wrote:
@MENGDUAN2023 wrote:Can I pick up at store while I’m waiting?
Yes! Although there might be a small cost to purchase another SIM.
A Telus store that has them will charge the full $10 price.
10-04-2024 08:09 PM
@MENGDUAN2023 wrote:Can I pick up at store while I’m waiting?
Yes! Although there might be a small cost to purchase another SIM.
10-04-2024 07:56 PM
Can I pick up at store while I’m waiting?
10-04-2024 07:48 PM
10-04-2024 12:39 AM
Just buy one from Amazon for $5, or go to a local Telus or Koodo store to see if they have stock. Then get a refund from Public Mobile for the original order.
As others have said, Public Mobile is not very reliable about fulfilling sim card orders. I never recommend ordering from Public Mobile directly.
10-03-2024 10:31 PM
shouldn't take more than 3 weeks
Since your cannot open ticket using Chatbot, message PM instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-03-2024 10:30 PM
You certainly aren't the first. For some reason Public has problems mailing SIM cards.
10-03-2024 10:29 PM
I ordered on Sep 06, Today is Oct 03, I am still waiting
10-03-2024 10:28 PM - edited 10-03-2024 10:28 PM
this is unusual, and you have to ask PM agent to check. Please message them here (and yes, this will work)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Better to ask them to allow you to pick up the PM sim card from a Telus or Koodo start close to you , instead of asking them to re-send you another one