Community

dylanshivak · ‎09-21-2025

Hi all,

I upgraded my iPhone 13 to a 17 Pro on Friday - same PM subscription, same phone number, all I did was get a new eSIM. Now on my new phone I'm not able to use RCS messaging and when I check the RCS toggle it just says "Waiting for activation".

I poked around here a little bit and tried all the usual suspects like restarting the phone, resetting network settings, toggling RCS off for a day, etc. but has anyone had this situation and found a solution that actually works? I submitted a ticket with PM but I'm not sure how much they can do.

hTideGnow · ‎09-21-2025

hi @parkerd33

disable RCS for now and send only Text and iMessage

LitlLdy · ‎09-21-2025

@dylanshivak , thank you. I was getting messages from different CS_Agents before the last one who completely said the opposite of what the other CS_Agents were saying. They were trying to help the situation & the last one stating it was wasting their time & mine on an issue that they can’t fix due to it is a service they don’t provide. So you can see my frustration of feeling completely lost. 😞

dylanshivak · ‎09-21-2025

I’m sorry that happened to you! I can confirm that they told me a similar story when I reached out:

Didotiger · ‎09-21-2025

This is a great idea. Squeaky wheel gets the grease. I’ve also put a ticket in.

LitlLdy · ‎09-21-2025

@hairbag1 , that’s frustrating that some Customers are getting told tech support have been working on a fix, due to the fact that the last CS_Agent (Alex) I received a message from stated that “ RCS is not a Public Mobile service. We cannot really fix an issue if it's not with a service we provide.” So he was not going to escalate it to tech support to work on it for my account even though one tech had already called me regarding this same issue! So, he closed my ticket due to the fact that they can’t fix an issue with a service they don’t provide! 😞

dylanshivak · ‎09-21-2025

I have submitted a ticket to let them know. Probably a good idea to let them see how many customers are affected. Thanks for your help.

dylanshivak · ‎09-21-2025

Thank you for sharing. I saw a few other posts with the issue but not the message from PM themselves. I guess we just wait for a resolution.

slusagm · ‎09-21-2025

@Yummy wrote:
@dylanshivak wrote:
It says I don't have access to that page, but that would explain it if true.
Correct, access denied... Most likely post has been removed as redundant or inappropriate. Do a search through Community...

@Yummy no, I copied the link wrong, updated and it works

hairbag1 · ‎09-21-2025

@dylanshivak

Public Mobile tech support is aware of the problem and have been working on a fix, for a few days now. You could message Customer Support just to let them know you have the same issue. Click the orange chat bubble on lower right side of page to start the process.

If that chat method fails, you can try using this link to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437