Trying to sign up my wife to a new account - credit cards not accepted

[kenross55]

I want to sign my wife up for a Public Mobile Account. I get to the end of the sign-up process and my credit cards are not accepted. I tried two of them, including the one I use for my account. I have entered all of the info properly. I used a different browser and tried to do it from within my account and from without. I am out of ideas.

Ken

[kenross55]

Incognito solved the problem. Thanks!

[kenross55]

I went into the website incognito. This time my credit card was accepted. Problem solved. Thank you everyone.

Ken

[Yummy]

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@kenross55 wrote:

Also, I'm using the same credit card I use for my own account. It works fine for me.

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That is not a problem. Same credit card can be use for multiple accounts.

[Yummy]

You cannot do it 'from your account'

New account opening is independent process of any other account.

It looks like you tried all possible remedies. I assume you used unique email to open new account.

What error do you get?

If your credit card is not charged I would try in 1-2 hours again with Chrome/Edge, clean cache, etc.

If it does not work contact agent to help you out. I am out of any further ideas 😞

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[kenross55]

Also, I'm using the same credit card I use for my own account. It works fine for me.

[kenross55]

Already tried a different browser. Will try incognito next.

[softech]

@kenross55 I guess they are credit cards issued by Canadian or US institutions?

Try again using Incognito mode or try on another different browser and sew if it works