Transferring from Koodo Prepaid

[shabibpour]

I activated my sim card and want to transfer my number from Koodo prepaid. I have already submitted a ticked but no one reached me out to do the transfer. What should I supposed to do now?

[JL9]

You get a new number first and they will transfer your # over

[chainsawcowboy]

@shabibpour 

The customer support folks are usually pretty quick but I have had to wait a couple of hours or more on occasion. They'll be real quick once they get to you.

[hTideGnow]

Thanks @darlicious .

@shabibpour you can try to message them again for an update.    But I think within 2 hours is reasonable 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[darlicious]

@shabibpour 

Report back at the two hour mark if you still haven't heard from them.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[shabibpour]

not yet

[darlicious]

@hTideGnow 

The telus porting cannot help the OP. Koodo prepaid accounts share the same backend with pm. The CSA has to transfer the number from the koodo account to the pm account. The number doesn't actually get ported.

@shabibpour 

Customer support has been busier than usual lately have you been waiting longer than two hours?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[dabr]

@shabibpour   How long ago did you submit a ticket?   The response can be anywhere from 1-24 hours but is usually within a couple of hours.  Perhaps going to be a bit longer as it's the weekend, so keep an eye on the message box top right.

[hTideGnow]

Hi @shabibpour there is a porting team you can reach out to for live person on the phone.  I will message you.  check you inbox here, envelope icon