hi @SnehVyas
To transfer from prepaid Koodo , you need to get a temporary new number first, have you done so?
After the line is setup and working with that new number, you can then open ticket with PM support agent and ask them to help with the transfer
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
