Suspended account

[GregSargent]

• Very frustrated.

Account Suspended????

my auto pay didn’t go through and my account was suspended I haven’t had phone use all day.

Re submitted/updated credit card information twice.

having a near impossible time trying to sign in to community etc.

Public Mobile failed me today.

please help…

[darlicious · Accepted solution]

@GregSargent 

Did your credit card expire causing the autopay failure? We're you unable to update your card info successfully? Or if you were able to update your card info then you need to make a manual top up payment that equals or exceeds your plan amount by choosing "other amount" and confirming and submitting your payment. Your plan should automatically reactivate.

If not and your payment simply lands in your available funds then go to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate but your overview page may not update for a few hours. You can check your transaction history to see if your plan charges are listed with today's date. Log out and reboot if necessary.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Meow]

Logon to My Account, select Payment, click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount. Service/plan should automatically reactivate.

If it doesn't reactivate then go to the plans or usage page and click on the lost stolen feature. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate.