Something wrong with my payment and data

[esthersotelecan]

Hello, I made a $50 payment for my refresh on April 2nd but it seems as though the system has not taken the payment so the full $50 is just sitting in my account while my data says it’s been used up which simply is not true. Hoping someone can look into my account for me to help me get my data working again please and thank you.

[dabr]

@esthersotelecan   PM has had a major issue with autopay and payments since April 1st, so it might be related to your issue.   Do you see the Reactivate option in your overview page?  Try clicking that to push the payment or select the Payment tab and make the payment amount due or choose other amount.  Then reboot the phone. 

[esjliv]

@esthersotelecan  - we are all customers and members like you here in the forum, and have no access to your account.

Simply adding funds to your account will not give you more data to use or restart your plan.

The funds you add to Available Funds will be used first on your next renewal.

If you have no services, are you able to select a resume or reactive button.

If your other services are working, than purchase a data addon to obtain more data usage (if that is the reason you added funds to being with), or submit a ticket to renew your plan early.

NOTE: you do not get any prorated amount back from the current cycle though.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hTideGnow]

Hi @esthersotelecan   if your renewal date was not April 2, topping up $50 would not be doing anything, the fund should be just sitting as Available Fund.

Do you try to renewal the plan early so the new data comes early?  Early renewal requires help from PM CS Agent.  please open a ticket.  

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8]

@esthersotelecan 

When was or is your renewal date? Are any of your other services working?

[hairbag1]

When is your regular plan renewal scheduled ?