over charged

[karim-1990]

April 1 i have been charged twice $ 28.25 and 23.73, my plan 

[JL9]

Looks like you have the $25 plan then - did you have a small balance left over hence the 23.73? Either way you can attempt to request a refund since it is probably related to the April 1 fiasco, but as the community has pointed out it would probably be easier to make sure any overpayment is in your available balance and just let it go to cover your next renewal so you essentially won't pay again for 2 months.

[softech]

@karim-1990   did you make a manual payment on April 1 ? 

I believe with the payment issue on April 1st, PM has re-triggered an Autopay later that evening when they were resolving the issues and hence some customer have charged twice.  

Important thing is that if you see the duplicated charges went back to Available Fund to be used in the following month.  If it is there, it is easier to just leave it there rather than request a refund.  PM usually do not provide refund, but with the chaos on that day, you have the right to demand one if you want to 

[esjliv]

@karim-1990 

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

[hTideGnow]

HI @karim-1990   were you service ok all along?

There was a big system issue on PM with Autopay and renewal.  It was possible they were trying to fix it but charged you twice.  If you see the extra charge in Available Fund in My Account, leave it there and let it be used for the next month.    but if you really want to request  a refund, it could take 2 weeks.  Open ticket with PM CS Agent.    Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8]

Log into self service and see if the extra payments are in your Available Funds. If yes, you can just leave the money there and it will be used for future renewals, otherwise contact a CSA by choosing the chatbot in the lower right hand corner.

[hairbag1]

Log in to your account / Available Funds. Is your second payment of 28.25 sitting there ? I'd suggest just leave it to be used at next renewal.

Or do you mean charged 2 X 28.25 + 23.73...not sure what you mean.

editd