I cannot get over the excessive amount of frustration today has been! I have been chatting with "Alex," who has been less than helpful. I have been at this for hours, and HATE Public Moblie. Here's what has happened.
Some months back, my wife contacted MC for some banking business. To verify her account, they asked for two recent transactions. She mentioned Public Mobile, and named the amount. Banking complete. A few weeks later, we received a letter from MC stating that the two transactions we contacted them about are now currently in dispute with the organizations. My wife contacted MC to clarify that we do not dispute them, and will happily pay, and MC said they would sort it out. MC turned around and declined to pay those two organizations what was owed, including $21 to Public Mobile.
So, her account is now locked. The credit card used is blacklisted for 1 year (which includes payments for our children's PM accounts as well). Her phone is greylisted, meaning no access to online portal, no access to 611, and can only pay by voucher (meaning additional service charges).
I contacted MC, who IMMEDIATELY acknowledged the error, and are crediting us $25 for the restart fee, as well as additional $25 to help offset the costs for any other service fees that we will need to pay to purchase PM vouchers.
"Alex," speaking on behalf of PM, on the other hand, is not at all helpful. He says that it's Fraud Department's policy, and that there is nothing he can do. He has said "sorry" at least 4 times (in his words), but his hands are tied.
I have made multiple attempts to purchase vouchers online. These website all look sketchy! I have tried multiple sites, multiple credit cards, as well as my PayPal account - every time, declined.
This is horrible customer service.
