Activation of sim card

[Mhk]

I lost my SIM card. Installed a new one changes the SIM card number on my account profile.still can’t make calls 

[esjliv]

@Mhk - is there any status showing in My Account or when you call 611? If the account is suspended on on hold, when is your renewal date? If your account says funds are owed, add funds manually, then reactivate your account?

[maximum_gato]

@Mhk 

Log out and reboot your phone but before doing so confirm that your plans active and if you are on the $15 plan that you have outgoing minutes remaining. What about data and texting and incoming calling.....do they work?

Did you remove lost/stolen status if enabled?

[Handy1]

@Mhk  have you rebooted the phone with SIM card in it . You can also try resting network setting also . If issues continue please 

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