Roaming add-on did not work in Pennsylvania.

[EdSA821]

I've just returned to Canada from my 5-day stay in Pennsylvania. The whole time my roaming add-on did not work. Can I get a refund? Thanks!

[EdSA821]

Thank you. I hope support responds.

[Chalupa_Batman]

@EdSA821 wrote:

I went there first, but the options were not helpful. Bot thinks I'm having a problem now. I kept repeating DID NOT work, but the past tense did not compute.

Hey @EdSA821 

Enter the words... Customer Service. Then it should take you to create a ticket.

[EdSA821]

The add-on is reflected on my account; and yes, I know how roaming works. I used it before, but this time it did not work.

[EdSA821]

I went there first, but the options were not helpful. Bot thinks I'm having a problem now. I kept repeating DID NOT work, but the past tense did not compute.

[eddieO]

@EdSA821 can you confirm which exact add-on you purchased?
Key things to remember are to make sure you have Data roaming turned on and to make sure that you are connecting to either T-Mobile, AT&T or Verizon in order for service to work

[Handy1]

@EdSA821  You have to ask support if the can reimburse you we are just customers like you trying to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1 · Accepted solution]

@EdSA821 

click on the orange bubble on bottom right side of page to start process of Customer Support to ask for credit.

ed

if that doesn't work, use this link to message 'em...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437