Refer a friend

[Jess19]

I gave my code to my sister and she used it months ago and I still have never received the reward for it. She got the $10 off and I haven’t gotten anything! 

[Yummy]

If she got $10 that means referral worked.

Log in and check what it says regarding rewards. You should see last 4 digits of her phone number.

[VIP_Tech]

Hi @Jess19 

Login Page Rewards and check it, if you don't see it your sister need to send Private Messages to Customer Support Agent

with your code.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[CountyDownIeUk]

@Jess19 

Logon to your My Rewards, look at the referrals and see if her last 4 digits are there. 

[softech · Accepted solution]

@Jess19  

Did you login to My Rewards site (https://www.publicmobile.ca/myrewards) and check the Refer-a-friend section and check to see if your sister phone number there?  

If you checked and it's not there, have your sister to open a ticket with PM and explain to them that only she got it but not you (the referee)

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there