@Irene01 Yes, it's unfortunate the payment heads up text from PM can sometimes go MIA, but you might just want to set up a reminder on your calendar so that you don't forget to make a payment since the renewal cycles are every 30 days and do not fall the on the same date of each month.
BTW, I notice you have been a community member since 2016 and if you've a PM customer as long and haven't set up autopay, then you have been losing $2 autopay discount every payment cycle. You can still opt to pay with a voucher every month, however, it might be a good idea to register a payment card on the account which can be CC or Visa Debit or even a prepaid Visa with $0 balance, as long as you top up before your renewal date. Then you will qualify for the additional $2 autopay discount, unless, of course, you have switched over to the new Public Points rewards (hopefully, not) and are advised not to switch since the old rewards are now grandfathered and no longer offered for new activations.
edit: @Irene01 BTW, you should be able to add payment vouchers by dialing 611 on your phone if you ever run into a problem trying to login to the self serve account.
