Provider is saying number is not transferred

[mblake_77]

I got a sim card, activated it and got my phone unlocked, got public Mobile showing on my phone with service, but when I contacted my other provider to cancel the service, they said that the number is not transferred.  Also, when you call my number, it goes straight to voicemail.

[softech]

@mblake_77   Glad it work. 

Try to make call your cell number from a landline and confirm the incoming calls working as well  

[mblake_77]

Looks like it is transferred now, my old sim card no longer works, so I put in my Public Mobile one and got service.  Thanks everyone that replied.

[computergeek541]

---

@Yummy wrote:

Talk to your old provider and see if you have to initiate porting again.

---

 It's the new carrier (Public Mobile) that needs to be contacted to get the porting completed.

[Yummy]

Talk to your old provider and see if you have to initiate porting again. Then leave old SIM in a phone and reply Yes when you get SMS from them.

If you need porting assistance from PM side, ask for a PM porting number and one of us will send it to you by private message.

[VIP_Tech]

Hi @mblake_77 

don't cancel your service with old provider,, until you ensure your number transfer to PM,

put it old SIM and Rebooting device couple of time maybe you will get SMS,your reply should be: YES

if you not complete processing get in touch with  Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[BKNS27]

@mblake_77 

If you missed the text within 90 minutes window after your previous carrier sent you the SMS text…you need to contact a CS_Agent or the porting will not be completed.

[esjliv]

---

@mblake_77 wrote:

I got a sim card, activated it and got my phone unlocked, got public Mobile showing on my phone with service, but when I contacted my other provider to cancel the service, they said that the number is not transferred.  Also, when you call my number, it goes straight to voicemail.

---

@mblake_77  - Yes, insert the old SIM card, Public Mobile should resend the request if you just activated today.

See helpful porting info.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Remember, do not cancel your previous provider's service, or Public mobile cannot fully take ownership of the number.

Welcome to Public Mobile !

[mblake_77]

K, so I think I know what I did wrong, I put in the public mobile sim card first before getting the text, I will put my old sim card back in to see if I can get it to restart the transfer process

[esjliv · Accepted solution]

---

@mblake_77 wrote:

I got a sim card, activated it and got my phone unlocked, got public Mobile showing on my phone with service, but when I contacted my other provider to cancel the service, they said that the number is not transferred.  Also, when you call my number, it goes straight to voicemail.

---

@mblake_77  - the porting is still in progress.

Cell numbers take 2-3 to complete.

Landline / voip can take 3+ days to complete.

Incoming calls are usually the last to port over.

If this number came from a previous cell number, ensure you insert your old provider's SIM card to approve the SMS text to port over. Or the port will fail.

If you done this, reboot your phone and perform a reset of you network settings.

Don't cancel your previous provider's service. When calls come through that is a good sign porting is complete.