Transfer number to you

[Larisak83]

I want to transfer number +1343xxxxxxx to you. I have already your sim inside

[colleeno]

Step by step instructions about how to transfer your number can be found here:

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

[BKNS27]

@Larisak83 

Your number must be active with your old carrier to port your number over to PM.

If it is not active (not in service) than you need to pick a new number.

[hTideGnow]

hi @Larisak83 

first, remove your phone number.  We are just customers here and you don't want to tell us the phone number

and did you request porting when you subscribe using the PM app?. did you request porting and provide the account number? did you receive a text from your old carrier and did you reply Yes?

if you reply Yes, the port would be done within 2 hours.  Reboot the phone with the PM sim card and test inbound calls

if after 2 hours and you still unable to receive inbound calls on the PM sim card, then It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage