06-09-2024
01:52 PM
- last edited on
06-09-2024
02:43 PM
by
computergeek541
Hi! I am trying to make an important phone call to the USA but it isn't letting me, I don't know why. It says I have used all my minutes. This makes zero sense, because I barely talk on the phone. Why is it telling me this? I really need to make a phone call today please. Please help me! 😞
06-09-2024 03:04 PM - edited 06-09-2024 03:07 PM
@PikachuThunder You may also want to consider switching to the $34 US-CAN plan that has unlimited US calling and includes US roaming depending on your needs.
06-09-2024 02:32 PM
The 1000 US minutes add on can also be bought with 10 points.
06-09-2024 02:23 PM
looks like you have alot of data so...get the free TextNow voip app. It uses your local wifi or data to call / text most any US & Cdn number for free. I use TextNow when my $15 plan runs outta calling minutes.
06-09-2024 02:10 PM - edited 06-09-2024 02:15 PM
@PikachuThunder wrote:I'm not exactly sure what subscription I have. It just says 90 day, 5G speed. I have the 150 GB of data, but I only used under 10 GB so far.
I can only guess that you have a Canada only plan. If that's the case, you can buy a 1000 minutes of US calling add-on for $15. Those US calling minutes will stay on your acct until you use 'em up..even if that takes several months or more.
added...
on your laptop, log in to your account > Subscriptions & Add-ons > (look to the right side of screen and click Shop Add-ons > click Minutes > scroll down and select 1 X 1000 US Long Distance Minutes for $15. You should be good to go then.
06-09-2024 02:10 PM
Okay, thank you.
06-09-2024 02:09 PM
@PikachuThunder Is there any indication in the plan that it has unlimited data, do any data add-ons show as incompatible?
06-09-2024 02:05 PM
I'm not exactly sure what subscription I have. It just says 90 day, 5G speed. I have the 150 GB of data, but I only used under 10 GB so far.
06-09-2024 01:59 PM - edited 06-09-2024 02:02 PM
@PikachuThunder wrote:I don't know. I thought I had a Canada/USA plan because I call my family once in a while on the cell phone and we chat. I'm confused.
Just log in to your account either on a laptop or using the PM app on your cell. Look at your plan details. Sounds like you might just have a regular Canada plan...perhaps you used up US LD calling Holiday Bonus minutes we got from past Xmas seasons.
Is data and text working as expected ?
06-09-2024 01:56 PM
I don't know. I thought I had a Canada/USA plan because I call my family once in a while on the cell phone and we chat. I'm confused.
06-09-2024 01:54 PM - edited 06-09-2024 01:56 PM
if you just have a regular Canada only plan...you'd need a US Calling add-on. If you have a Cdn / US plan...let me know which you have.
added from Plans / Top Add-ons..
1000 U.S. Long Distance Minutes⁶.....$15