09-24-2023 02:06 PM
I am currently in Texas and trying to make a call. I purchased a 15 day call and text package but calls do not go through. I am able to text.
Solved! Go to Solution.
09-24-2023 04:57 PM - edited 09-24-2023 05:00 PM
@JRod wrote:As per this link from T-Mobile, 2G isn’t being shut down until April 2nd 2024.
https://www.t-mobile.com/support/coverage/t-mobile-network-evolution
So @KeithWinsor, you should be able to manually connect to T-Mobile and select 2G/GSM in your voice/data settings and make voice calls unless you’ve already tried this. This will really only work if there is T-Mobile 2G coverage where you are and is a bit hit and miss depending on where you are.
Thank you. I was going by an earlier date that I thought that I saw.
09-24-2023 04:49 PM
As per this link from T-Mobile, 2G isn’t being shut down until April 2nd 2024.
https://www.t-mobile.com/support/coverage/t-mobile-network-evolution
So @KeithWinsor, you should be able to manually connect to T-Mobile and select 2G/GSM in your voice/data settings and make voice calls unless you’ve already tried this. This will really only work if there is T-Mobile 2G coverage where you are and is a bit hit and miss depending on where you are.
09-24-2023 03:29 PM
Thank you all for the replies and support, now I understand. Time to upgrade I guess. Cheers!
Case closed.
09-24-2023 02:42 PM
You can also try calling with +1 prefix in front of area code.
09-24-2023 02:36 PM
@JRod wrote:Even if @KeithWinsor’s device isn’t VoLTE compatible, they should still be able to use the T-Mobile 2G network for calling assuming the area in Texas he is in has T-Mobile 2G service, right?
To my knowledge, T-Mobile's 2G is gone.
09-24-2023 02:26 PM - edited 09-24-2023 02:30 PM
Even if @KeithWinsor’s device isn’t VoLTE compatible, they should still be able to use the T-Mobile 2G network for calling assuming the area in Texas he is in has T-Mobile 2G service, right?
09-24-2023 02:14 PM - edited 09-24-2023 02:14 PM
@KeithWinsor wrote:I am currently in Texas and trying to make a call. I purchased a 15 day call and text package but calls do not go through. I am able to text.
Text mesagees can be sent over an LTE network. I suspect that your phone might not be able to do VoLTE on the Public Mobile service. The VoLTE capability would be needed to make phone calls while you're there.
09-24-2023 02:09 PM - edited 09-24-2023 02:10 PM
@KeithWinsor Reboot the phone and make sure your connected to T mobile or AT&T , also ensure you got the correct US roaming add on . And also make sure you have data roaming turned on in phone settings . What phone do you have ? Do you know if voLTE is enabled ?
09-24-2023 02:08 PM
When you go into your cellular settings, go to network selection, are you connected to T-Mobile or AT&T? Manually connect to one or the other and then reboot. T-Mobile has worked for most but try both all depending on which one you automatically connected to.