if you have an iphone
If you have an Android (but it could be different )
We have three seprate phones with Public Mobile - 1 business and two personal phones. All three phones are not able to make calls our or take calls coming in. We see the call come through then it just hangs up. All of our bills are paid and up to date. Could this be an outage issue? We can still text and connect to the internet just no phone calls....
@FamilyLifePsyc1 can you receive incoming calls?
Does data work
First, restart your phone once
if still does not work, change your Preferred network to 3G Only. Then check if the phone connects to PM network at all after the change. If not, then there is a problem with the 3G network, which PM voice calls rely on
If you have another phone around, put your PM sim card there and test it
If that still does not work, try your phone in another location. Again, that could be a local network issue
And which city and province you are at?