Paid for Data Roaming, never ended up working

[Bruce1313]

Hi there, I paid for a data roaming add-on for USA earlier this month and while traveling the data didn't ever work properly. Specifically, I was constantly in a dead zone and could not use location services. As a result, I had to stop in every Starbucks to find out where I was through their wifi.

I am requesting a refund just for the data roaming portion of my add on's for the month of December.

Thanks,  

[1plantjunkie]

I was actually in this exact situation and had no luck getting them to honour the service I paid but didn't receive. No one was willing to listen or help. The only answer I received from them was that roaming was never a guarantee so tough luck.

[Handy1]

@Bruce1313  Please submit ticket with support and hopefully they can compensate you for the troubles 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

hi @Bruce1313 

sorry to hear that it  didn't work as it should.  Please submit ticket with CS agent for refund request 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Did you try to connect to t-mobile while in USA?

You could get off-line navigation app and never be lost... There are few very good one.

If US add-on did not work for you at all, ask agent for refund.

[softech]

@Bruce1313 

were you even able to connect to T-Mobile or  AT&T when you were in US?

To discuss compensation, please message support here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there