I paid my bill today on auto pay. I changed to a better plan and was charged $42.00 when I should have been charged only $2.00 on the GST???? How do I get my refund?
HI@Peter57 what plan did you change to ? did you change to $40 plan and got charged $2 tax?
and did you make a plan change using Chnage plan now? And did you change plan right after renewal?
if you just renewed, you then make a plan change using Change plan now, PM will charge you full price even it just renewed you couple hours ago. If this is what really happened, submit ticket to CS agent and maybe they can help
First type Contact, then select the only choice there: "Contact..", from the list of , choose "Other" finally click link the blue link about submit a ticket Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
Are you in Alberta? NWT or Nunavut? It appears you expect to only pay 5% in taxes. And you are now on a $40 plan? But if you have a phone number from another province...you pay the taxes based on the province of where the number belongs too. Any ways check your transactions and your CC statement. Transactions show and do NOT include taxes and your CC does show with taxes.
