Order

[Mlarkin826]

I ordered a phone on line - 

UPS says they delivered it - I didn't get it - 

now someone has my phone and - now what?  who do I call ?  this strip bot on here is of no help 

and no phone numbers or customer support... 

maybe I am out $200 - 

Can anyone suggest anything... other than give up?

[CountyDownIeUk]

That means nothing. I have had UPS drivers sign for “my” parcels. 

[JL9 · Accepted solution]

You can also click on the envelope icon in the top right and enter CS_Agent as the person to private message 

[Mlarkin826]

I never thought of that.  Good idea - but really - I didn't get my product - I should not have to pay - 

but - they got the money ....lol

[Mlarkin826]

yeah, I live in an apartment building / was home all day - no one buzzed or knocked - 

[bluejaywpg]

Also if they cannot resolve the issue, see if the credit card you ordered the phone on has some form of insurance covering your purchase.

[bluejaywpg]

Sorry to hear about that. Yeah I would contact both PM & UPS if that ever happened to me. Consider a smart doorbell if you are a house owner. They can usually detect people & start recording once a person is detected in your property. Only downside is you usually have to pay a subscription fee for that service.

[Mlarkin826]

thanks a ton.. I could not find the link anywhere to the CS agent.... and that bot they have is useless 

thanks 

[hTideGnow]

@Mlarkin826 things like this happen and could be UPS fraud or porch pirate 

open a ticket with PM and they will open ticket with UPS for investigation but it won't be fast

message Cs Agent directly 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Ask UPS to provide you a proof the delivered. It might be tough to get it as 'picture' or parcel on the floor mean nothing to me. Driver could take a picture and take parcel afterwards. Unless you have some 'neighbour spying camera' on your door to prove nobody ever came...

[RossN]

@Mlarkin826 

 hi contact a cs agent 

 you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Dunkman]

@Mlarkin826 

I would contact customer service agent via private message with your relevant details:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437