Often no phone reception

[Wawaron]

Even when it says I have a strong signal

[softech]

@Wawaron 

just no vice? how about data?

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

[hairbag1]

@Wawaron 

describe "often". Could it be a local network interuption/outage or does often mean something more chronic.

[Handy1]

@Wawaron  Maybe try resting network settings see if that helps . Also is it possible to try your SIM in another phone to test services 

[esjliv]

@Wawaron - often, like how often? What area are you in? Are you a new or existing customer.

Try 1 or more of the below for some troubleshooting:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work
• Check for outages in your area:

• https://www.telus.com/en/on/outages
• https://istheservicedowncanada.com/status/telus
• https://downdetector.ca/status/telus/map/