How to access public mobile account and suspend while on vacation?

[SnowChamps]

My daughter has left for India for two months vacation and was looking to suspend account by removing autopay. However, while trying to login to account, it was asking for a one time code send to her PM mobile number which she doesn't have access as there is no roaming. I am posting this on her behalf and how can she do it? Can the one time code be send to her email address? Or any other solutions?

[hTideGnow]

hi @SnowChamps 

glad it helps

for the recent renewal, PM is prepaid and won't refund 

When your daughter is back, remember to also her to manual payment to resume service 

[SnowChamps]

Thanks. The resend code option worked on email 🙂 The autopay was removed but the current month already started today as she forgot that it is a 30 day cycle. Nevertheless next month she can save. Hope PM wont release the number until 90 days are over.

[hTideGnow]

Hi @SnowChamps 

try to use Resend code option and pick  Send email 

[softech · Accepted solution]

@SnowChamps 

do you know the 4 digits account 0in? if so, you can disable by call either *611 in that phone or 1.855.4PUBLIC from other phone and disable Autopay

If not, you will have to get back into My Account to do it

PM just changed to a new EverSafe login system and you need to complete the setup on this new system. 

Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there