01-26-2021 11:39 AM - edited 01-06-2022 01:56 AM
I have changed my plan from 15 dollars to 25 dollars.
Now, I m being charged 15 dollars and 25 dollars on my credit card.
Can you please expalain and give me the refund for 15 dollars.
Thank you,
01-26-2021 12:10 PM
01-26-2021 12:04 PM
@gratan : Pro-rating is when the provider calculates the amount of days on both sides of a change of the paid term.
Maybe you could post a screen shot of your Payment history from here...not the payment card.
You can "cancel" simply by not paying or transferring your number out to another provider.
01-26-2021 12:02 PM
Can you do a thread split and edit some personal info? Please and thank you.
01-26-2021 12:01 PM
" @gratan : Doing a change now starts a whole new term and you pay for it all up front. There's no pro-rating here. You won't get credit for the unused part of the old $15 plan."
What do you mean by pro-rating
I am not quite understanding if I clearly made the change to my plan in December why am i being randomly charged in January.
Can you please tell me how to cancel my service for the future?
01-26-2021 12:00 PM
01-26-2021 11:56 AM
@gratan : Doing a change now starts a whole new term and you pay for it all up front. There's no pro-rating here. You won't get credit for the unused part of the old $15 plan.
01-26-2021 11:50 AM - edited 01-26-2021 11:52 AM
When you changed did you not take the option for it to change at the beginning of your next cycle? If you made the change, say a day after, your cycle you would be charged $15 and $25. The plans are P R E P A I D. So the change initiated a new charge.
01-26-2021 11:49 AM
01-26-2021 11:47 AM
Hey, I actually changed my plan last month and had made the payment. But still am being charged 15 dollars this month. I chose to change now
01-26-2021 11:45 AM
@gratan wrote:I have changed my plan from 15 dollars to 25 dollars.
Now, I m being charged 15 dollars and 25 dollars on my credit card.
Can you please expalain and give me the refund for 15 dollars.
Thank you,
@gratan When was you plan renewal date? When did you change plans? Did you choose to change now or change at next renewal?