01-26-2021 11:49 AM - edited 01-06-2022 01:56 AM
I changed my plan starting January 22, 2021. I was charged 25.00 from my auto pay for the month. Then l had to repay 80.00 to activate my phone. My new plan is 500mb add 500mb and unlimited talk and text a plan offered on December 20, 2020. For 25.00 a month l need the monies l had to pay returned to my account and my new plan registered as the changes l made of 500 mb and added 500 mb and unlimited talk and text. Let me know if this is possible at xxxxxxxxxx@gmail.com
Edit by Dunkman: removed personal info
02-02-2021 05:17 PM
Yes my account and refund has been replaced thanks to Eddy one of the moderators
02-02-2021 05:15 PM
Everything has been corrected that’s to Eddy one of the moderators
01-26-2021 12:39 PM - edited 01-26-2021 07:18 PM
01-26-2021 12:10 PM
Were you on a 90 day plan and scheduled a plan change on next renewal? Did you add $80 or did autopay charge your card? Do you have a balance of $80 in your account?
01-26-2021 12:00 PM
@tboudre2525 : Were you on some kind of really old build your own plan? I don't know how and why you would have to pay anything "to activate". Just the plan cost.
(hopefully this part of the thread can get sliced out to its own thread)