My Alcatel go flip3 does not allow me to text!

[HeleneB]

Hi everyone,

I just got my alcatel go flip and am not able to send a text message. As soon as I try to type something it says expired! I tried to google it and someone suggested to install the new software update. So in order to do that, I tried to connect to wifi to get the updated software. BUT, as soon as I tried to enter the password for the wifi I couldn't and it said Expired! Basically I'm stuck here. Help please

[hTideGnow · Accepted solution]

Where did you get this phone from?

Also, seems like similar issue on Koodo forum:

https://community.koodomobile.com/self-serve-66723/alcatel-go-flip-3-typing-issue-7802380

“There is currently an issue preventing the Go Flip 3 device from sending text messages. To fix this issue temporarily, please preform the following steps on your phone: go to settings > personalization > select date and time > select auto sync > select OFF.

You will need to manually update the date to any day to any day prior to Jan 1, 2021. A software update will be made available on Jan 14th to permanently fix this issue.”