Not able to sign up for $29 - 20 GB US / Cad / Mex

[zeusnmn]

I am on 34$ 50 GB CAD / US plan currently but do not use 50GB. Can someone please help me transfer to lower budget plan as I that is more useful for me depending on how much data i use. Thanks in advance

[golfball]

I don't believe there is a $29 CAN-US-MEX plan with 20GB of data. It's either $29 10GB CAN-US-MEX or $30 20GB CAN-US only.

[hairbag1]

@zeusnmn 

Public Mobile is a do-it-yourself cell provider. Right now, you can log in to your account either on a laptop or on the app..from there you can look at plans that are available to you as not everyone has same options. If you find a plan that's attractive, you have the choice to Change Immediately OR Change on Renewal...I suggest the latter.

[kb_mv]

@zeusnmn If unsuccessful, you should see a $30 US-Can plan 20GB at 4G in your app.

[kb_mv · Accepted solution]

@zeusnmn No employee is going to contact you. We are all customers here like you. If you want to contact customer service do it at the link below. Please come back to the thread and tell us if you were successful.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[zeusnmn]

Well I know a friend of mine was able to switch with the help of Public mobile support team by posting here. Waiting for one of the employees to own it and help me out please

[kb_mv]

@zeusnmn You can only sign up for plans you see in the app on your account. PM has made it very hard to change down to a cheaper plan. Afraid you are out of luck.