Not able to receive or make a call

[Yami]

No service available.the signal bars are visible but not able to receive or make any calls

[iliketotalk]

@hairbag1 Yes it would be nice but rarely does the OP care enough to respond we have to get used to that around here

[hairbag1]

@Yami....

Would be the nice thing to do, if the OP came back and let us know if anything helped or still problematic.

[Yummy]

Did you have service before this incident? For how long?

Is your account in good standing - Active? Can you try SIM in another phone?

[softech]

HI @Yami   , and there is no error message like "No SIM", "SIM not provisioned"?

Did you login to My Account and confirm if the account status is Active?  Confirm if it is renewal day today or yesterday,  confirm if Autopay triggered successfully.

If account is active, try to first reseat the SIM card (power down the phone, take sim out for a minute and then put it back and power up)

If still fails and if you have another phone around, try to put the PM SIM card there and see if it works.  Just to confirm it is not the device issue

[hairbag1]

Has that phone recently worked for you ?

Have you tried shutting down phone..then restarting ?

Remove sim for a moment..then replace it and restart phone.

[dust2dust]

Texting? Mobile data? Make and model of phone? Maybe restart the phone. Any messages when you re-power up?