01-11-2022 04:16 PM
Ordered a "like new" LG K32" phone off the Public site.received email for my order stating "along with your order we've also given you a free SIM'. Phone came in but no SIM? \
Solved! Go to Solution.
01-19-2022 06:42 PM
@prehberg Yes, it should be in the Get-Help section. But no worry, someone moved that for you already
yes, seems that PM has been forgotten to send out Free SIM.. You are not alone, there were at least 3 or 4 posts today about that.
I think PM will ship you back without issue. Just open a ticket with PM Support:
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
01-19-2022 05:35 PM
Where else would I post it? Announcements , Support, no to both. The lounge is the only option that makes sense. Furthermore...why is it a concern?
01-19-2022 03:42 PM
@prehberg I'm not sure why this thread is in the Lounge, perhaps it needs to be merged with another thread you might have started elsewhere.
@computergeek541 or @Dunkman does this need to be moved or am I missing something?
01-19-2022 08:33 AM
@prehberg - so glad you are up and running with the new sim...yes...please let it warm up!
01-19-2022 06:08 AM
@prehberg Happy Wife, Happy Life. 😉
01-19-2022 05:24 AM
Good to hear that all is good. Yes, the warmer weather would be nice. Keep warm until then. Cheers
01-19-2022 04:15 AM
Well a couple agent replied and after providing proof of my claim I received a sim. Alls good. Phone is active wife is happy. Now if it would just warm up!!!
01-11-2022 04:50 PM
Keep us posted on the progress @prehberg
For the benefit of other PM users who have faced a similar issue lately.
01-11-2022 04:28 PM - edited 01-11-2022 04:29 PM
wait for 48 hours. if you didn't getting response
Good Luck..
01-11-2022 04:25 PM
i opened a ticket. waiting for them now.
01-11-2022 04:22 PM - edited 01-11-2022 04:24 PM
Sorry to hear that 😕. That's been happening lately.
Just send a private message to CS_Agent telling them about what happened and I'm sure that they'll make it right and send you a sim card right away.
01-11-2022 04:19 PM
Ya just can't find good help these days 🙂 I would go out and buy one from a store and then contact the CSA's to credit you back the cost of the SIM. Orrr... wait for them to send one out when you contact them.