No email received

[Kuldip]

I have not received an email to reset password. Public Mobile system is so stupid, why cant we talk to someone.

[Meow]

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@Kuldip wrote:

 Public Mobile system is so stupid, why cant we talk to someone.

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Because if you want low priced mobile service you cannot have live human on support. It will cost company at least $50K/year+benefits to have dedicated staff answering same/similar questions all the time.

But you have dedicated and knowledgeable customers here willing to dedicate their time answering same/similar questions day after day. I will take that any day over paid staff...

[Spudster]

@Kuldip 

Customer Support Agents can help.  There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,

1. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

[Anonymous]

 @BKNS27 : There are two possibilities here. They tried the password reset and didn't get that email <-. Or they're trying to contact the CSA's where indeed it would be in pm (other than the default notification via email)

[hTideGnow]

HI @Kuldip  

Were you using Forgot Password link to reset password?  If so, you are supposed to get the email to reset password

If you checked Junk mail and not there, open a ticket with Chatbot ,   click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Kuldip 

You won’t get an email…it is only through private message from the CS_Agent.

edited by/note from computergeek541: There is supposed to be a password reset e-mail message sent by Public Mobile when the Self Serve website forgot password procedure is used.

[0PX9O4 · Accepted solution]

@Kuldip 

I already suggested this in your other thread that opened a couple hours ago, but I'll say it again: You can always private message PM agents directly @CS_Agent 

[dabr]

@Kuldip    Have you checked your junk folder?

[Anonymous]

@Kuldip 

check your email spam,

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent,

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.