No incoming calls

[Jossypala]

I have had an issue where I can’t receive any call .My family and friends have reported trying to call me

[softech]

---

@Jossypala wrote:

Yes I did, all my calls diverted to another number which one I give as alternate phone number 

---

@Jossypala   what you meant by diverted?  you meant all calls forwarded to the alternate phone number?  You suer you didn't set up Forward all calls over there?

try to disable the unconditional call forward by Dial '#21#'

And again, how long you joined PM?  did you just joined and ported your number here?

[Jossypala]

Yes I can make call andtext

[Jossypala]

Yes I can make calls and texts, also I can receive text 

[Jossypala]

Yes I did, all my calls diverted to another number which one I give as alternate phone number 

[hTideGnow]

HI @Dvizcaino Which city you are in?

And try your PM sim card in another phone if you have one around

Try using the phne in different area, maybe just an issue where you are now

and text and data both work?

[dabr]

@Dvizcaino    Have you tried your SIM in another compatible phone?  Sometimes just moving it to another phone and rebooting and then back and rebooting will fix some issues.

Also did you recently port in from another carrier?

edit:  same question also to OP @Jossypala 

[Dvizcaino]

No, I've been with PM for over 3 years. This just happened out of no where yesterday. 

[hTideGnow]

HI@Dvizcaino   similarly, did you just joined Public Mobile and requested porting your number into PM?

[hTideGnow]

@Jossypala   did you just join PM and ported your number into Public Mobile?

If you did, I am afraid the porting was not completed.  

Let us know if you ported your number

[Dvizcaino]

multiple times, reset network settings on the phone. have tried a lot, short of doing a factory reset.

[JacobGoossen]

Have you tried restarting the phone?  That might allow you to reset the airplane mode issue.  Although you shouldn't be able to connect to wifi if actually on airplane mode.

[JK8]

@Dvizcaino 

What is the status of your account in self service? Is it Active? Have you tried rebooting, resetting network settings, reinstalling SIM card? Tried sim in another unlocked phone?

[Dvizcaino]

Having the same issue - it is saying that I am on airplane mode but I'm not.  I can't call out and incoming goes straight to voicemail.  Texting works only on wifi to another android

[JacobGoossen]

Are you able to text or receive texts at all?  Or is it purely a call issue?

[JK8]

@Jossypala 

Maybe more details? Are you a new customer who ported a number in? Is do not disturb on? Can you call out, text etc.