New phone number, not ported, won't allow incoming calls but outgoing calls are okay

[krispy5]

New user with new phone number, not ported from another company, won't allow incoming calls but outgoing calls are okay.  Ringer is on and rings for FaceTime etc, do not disturb is off.

[hTideGnow]

haha.. give mod some credit.. they did do something on the backend before the final reboot  🙂

[BKNS27]

@krispy5 

Great that it finally worked for you after rebooting your phone a few times.

Sometimes technology doesn’t work the way you want them to do.

[darlicious]

@krispy5 

What plan did you choose?

[darlicious]

@krispy5 

Always come here first. We can help you with most issues except account ones that need access by the moderators. Plus your participation might earn you a community reward and you will learn all about your new service with public mobile.

Welcome to public mobile and the community!

[esjliv]

@krispy5  if your comfortable asking questions on the Community go for it. Often times you will get quick responses and can get the answer you seek.

But Moderators are there for you too. So good to have those contact methods handy, especially  for account related only issues,  since they are the only ones  that have access  to your account.

[krispy5]

I sent some sort of new moderator message and they did something on their end and then told me to turn off and on phone (had already done this several times before contacting them) and then it worked after that. Now the phone is receiving incoming calls appropriately. Thanks. For anyone else, the next time I have a question should I write it in this community or try to contact the moderator with a message directly? 

[hTideGnow]

@esjliv  thanks.. i read it wrong..  😞   

[esjliv]

@krispy5 

Try a reset or your network  settings.

Reboot your phone.

Toggle into airplane mode  then back  to regular mode.

Log out of your apple ID on your device  then back in. Ensure your phone number  is connected to your apple ID.

[darlicious · Accepted solution]

@krispy5 

No not normal with a new phone number....try rebooting. Remove the sim and reseat. Toggle airplane mode on/off. Can you call 611? Can you log into your account? Is it active?

If all fails to fix your calling issue contact the moderators to reprovision your sim card.

Edit: Check if do not disturb is on or try resetting your call forwarding.

(indeed all else failed ..... Luddite)

[hTideGnow]

[update]:  (sorry, first time i read it wrong... )

did you try connecting the phone to the Computer for iTune to have the latest updates and update the carrier profile?