@Oremus wrote:
Can’t seem to receive the confirmation text to confirm number ported successfully. I checked the Cellular section in Settings and the number has been ported and we are on PM.
I’ve tried to log into my Eversafe account but can only get as far as receiving a confirmation code in the email and not the second one sent via text.
I logged into my account of the previous carrier - SpeakOut Wireless and there is no number associated with my account so the number has been ported successfully.
We are able to use the data and make outgoing calls, but cannot receive texts or incoming calls. I checked call forwarding and it’s not active.
Is there a way to receive the OTP via email or another phone number? Any advice would be greatly appreciated.
The porting confirmation sent by Public Mobile is only for informational purposes and really just says to restart your phone if you already have the Public Mobile SIM card in your phone. The actual text message about this isn't something that is needed.
As for the text message from Public Mobile about a 2FA/OTP to get into your self servce account, that can usually be sent to your phone by text message during the first request. You can try the resend code/didn't get code button to see if the option to have the code sent by e-mail is there, but I don't believe that it will be there.
When it comes to the phone number that your phone reports in the settings menu, that doesn't mean that porting was done correctly or that it has finished. Public Mobile assigns that phone number to your account before porting has even been completed, so it your phone would show that phone number regardless.
As for not being able to receiving incoming calls and text messages, you should be able to still receive some of those if the people contact you are also Telus/Public Mobile customers. There can be a delay of a few hours for number porting to complete. Did you reply to a text message from Speakout and reply "YES" to approve the phone number transfer?
