@JennaNickerson Is your Koodo account prepaid or postpaid? If it is prepaid you will need to get a temporary number and then contact customer service to make the transfer. Contact customer service at this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply to your community inbox top right of this page, either an envelope icon will have a red marker or you will need to tap your avatar to access Messages.
If your Koodo account is postpaid, what happens when you try to transfer. Are you using the PM app? Are you leaving your Koodo sim in the phone to get the port authorization text t which you reply YES? If so, the Koodo sim will stop working and then you can insert your PM sim and restart the phone. Edited to add, you have to reply to the Koodo authorization text within 90 minutes, and it could be a while before that sim stops working.
