New Canada-US-Mexico plans

[miKe00]

Hi,

Concerning the new Canada-US-Mexico plans, who is the roaming partner? (Telcel, Movistar,…)

Also, calls in Mexico to Mexico or calls in Mexico to Canada are included in these plans?

thanks!

[DennyCrane]

If you get a Can/US/Mex plan, yes you can use it in Mexico without issue. The beauty about roaming vs getting a prepaid SIM in Mexico is that if one roaming partner doesn't have great reception in a certain area, you can connect to a different roaming partner from within your device settings.

[susanschneir]

I'm thinking of switching. I have Rogers in Canada, but get a telcel sim in Mexico. I'd love to keep my Canadian number in Mexico, but don't want the roaming fees. If I switch to Public I can use my phone in  Canada, USA and Mexico with no roaming charges at all? BTW often I have problems in PV even using TelCel. 

[elwin4297]

I have been in Acapulco for 2 months now. ATT seems to be the default Auto connection. However, I manually connect to Telcel. It is stronger and faster for data. Test a moment ago shows 86 Mbps. When I restart my Pixel, it continues to reconnect to Telcel. 

[DennyCrane]

@Tinae It's a true roaming plan. The Koodo rep is incorrect. That plan will allow for use within Mexico and the US.

[Tinae]

Looking for advice. I just subscribed to the $35 60GB Can/US/Mex plan porting my (not working old copper wire but still active line) Telus landline to Public Mobile just to keep the number active with low cost but useful plan/spare house phone.  I was considering switching my other services to PM but before I do, I have some questions and concerns. The language does not indicate "roaming" is included in this PM package. Koodo agent is trying to convince me that this means it is not a true roaming plan and I would have to pay extra to use this plan outside of Canada within the US or Mexico. Not sure why the Koodo Agent claims to know how the other carrier works, but maybe he does know something I don't. (Telus, Public and Koodo, all divisions of the same company) Does that mean I can use this plan in US/Mex just as I do in Canada or not? The savings would not be significant, however if this is a true roaming plan, having US and Mexico would be a bonus if there are no additional charges or add ons needed to use outside of Canada.  I have 4 other mobile services at Koodo with a Can/US roaming for $50 with some other free perks. We are only using about 12-25% of our current data and not really needing the full 100 or 120 GB of the current plans.

• 120 GB of Shock-Free data at 5G speed
• Canada-US roaming with data, talk and texts

[DennyCrane]

@Michellejones Correct, it works for all of the above. Note that in order to make phone calls while in the US you need a VoLTE compatible phone:

https://www.publicmobile.ca/en/on/get-help/articles/volte

[Michellejones]

Hi , just wanted to be clear on the Canada/ us/ Mexico plan- if you’re in Canada can you call US with no additional costs. Likewise when you’re in USA you can call and text Canada with no additional fees. 
Thanks for the clarification 

[Rae89]

Just used this plan in Mexico last month.

I had roaming on and let it auto connect. It depends on where I was for which provider it connected too. It will only connect to the network you have access too so I just let that do its thing.

Sometimes I did find my data slowed down or wouldn't work great. But I just turned my phone to airplane mode for 30 seconds than back to regular mode, and it seemed to fix the problem. But I have to do that everywhere it seems.

Your phone works like it works in Canada. You can call, text, or use the data to call Canada or the US or Mexico. It was very good. We didn't have any problems with the data, texting, or receiving phone calls. However, we couldn't seem to call out but I figured it out by using the star symbol before my phone number.  So

* 1 XXX-XXX-XXXX

That is all. Definitly a great plan!

[miKe00]

Hi everyone!

So following up on this topic, here is my experience.

The first provided network is AT&T.  Works pretty well in most areas where I’m visiting (Puerto Vallarta, Jalisco, Mexico).  

Note that depending on the location you are, you may experience network disruptions.  It may look like you have 4 bar service on LTE but actually you have no connection.  I’m guessing this is in egress issue with the network equipment. 

My suggestion: keep your network selection on manual instead of automatic.  When AT&T is having issues with connectivity, quickly switch to TELCEL or Movistar.  To know how if you’re connected to the internet, do a quick google search.  

This process can be hard or frustrating for some but take the time to understand your phone settings before leaving.  Having the option to select the best network depending on geographical location is a powerful advantage.  

So, to quickly resume, pretty happy with the roaming plan.  Avoids the headaches to getting a SIM card & all!

If I can provide any additional help, let me know!

[Deanster]

I just signed up today but realize the E SIM card is not working. 

I'll be in Mexico soon for a few weeks, so I'll update on how good or bad it is 

[DennyCrane]

@Whiner23 If you have a Can/US/Mex plan, then yes you can text or call from Mexico to Canada (among many other combinations).

Anyone calling you from Canada will still be dialing your Canadian phone number, so it doesn't make a difference to them where in the world you are.

[Whiner23]

Has anyone used this recently in Mexico?

[Whiner23]

So you can text or call from Mexico to Canada.

However, do Canadians need a long distance plan to text or call you in Mexico?

[DeanaN]

ALTAN AT&T AT&T Nextel Telcel Telefonica.

In the area in in (Jalisco), it has connected to both telcel and at&t smoothly

[cellphoneuser1]

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@mixxim10 wrote:

When will PUBLIC start offering European destinations? 

It seems Freedom is offering the same Canada/US /Mexico with 10 gigs roam beyond which includes Europe

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Nobody knows. It might not happen.  Public Mobile only annouces these things when it's meant to be public knowledge and not before.

[mixxim10]

When will PUBLIC start offering European destinations? 

It seems Freedom is offering the same Canada/US /Mexico with 10 gigs roam beyond which includes Europe

[DeanaN]

I asked the question before I signed up and the response I had from a customer service agent was "When arriving there, make sure to connect to one of the carriers listed below:   ALTAN AT&T AT&T Nextel Telcel Telefonica   And make sure to turn on Data Roaming from the phone settings."  I, personally,  keep my phone on data roaming and have the network setting as LTE/WCDMA/GSM (auto connect)  and didn't have any issues connecting on any trips to USA this past year.  I am currently in Jalisco and I am sometimes going through Telcel and sometimes through ATT, it works great.   Hope this helps

[Handy1]

@shewer  .the one time $10 credit will show up in your available funds with in 72 hours after activation , if you don’t see it there after 3 days just message support to ensure it was applied correctly 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[shewer]

I was just thinking of that. I used a friends referal link to create the first account but I dont think it worked?? I didnt see a $10 credit at all when I signed up the other day so I must have done it wrong? I did use my daughters phone, clicked his referal link then chose a subscription plan. Not sure why it didnt work.

[Handy1]

@shewer  Yes the CAN/US/MEX plans are very popular and perfect snow bird plans to call to and from all 3 countries from all 3 countries using calling text and data with no additional roaming charge as roaming is built into the plan itself 

adding @shewer be sure to use your daughters refferal code to create second account with new email for your other daughter to reward both accounts and lower the bill for both accounts 

[shewer]

Thanks!! I think I will switch my other daughters phone right now! She is on Telus with a call only plan with no data and has been asking for data forever. This will be very helpful in mexico if we get separated and can use the 2 plans to communicate. Telus daily roaming charges are expensive to add to everyones phones lol.

[DennyCrane]

@shewer It includes it all. You can text to anywhere in the world from Mexico. You can call to Mexico, US, and Canada while in Mexico. You can call to Mexico from Canada etc. All of the above.

[shewer]

We are going to Mexico tomorrow and just got Public Mobile on my daughters phone. With this plan we can use data and make calls plus text without roaming charges?  or is it just text back to canada thats included? 

[Dunkman]

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@aaronsantos wrote:

That's amazing the timing couldn't be better. I saw a bunch if posts from earlier this year and looks like this was just introduced. Thats awesome. anyone actually use these to verify reliability? have you heard?

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@aaronsantos 

Looks like one person has used this service in Mexico.  No concerns so far.

Using ATT as partner

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-i-use-my-public-mobile-in-Mexico/td-p...

[aaronsantos]

That's amazing the timing couldn't be better. I saw a bunch if posts from earlier this year and looks like this was just introduced. Thats awesome. anyone actually use these to verify reliability? have you heard?

[computergeek541]

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@aaronsantos wrote:

Are people able to text using the can mex us plan from mexico to Canada? if so are there any extra charges or is it unlimited?

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It's included in the plan (no extra charges on top of the plan price) and it is unlimited.

[aaronsantos]

Are people able to text using the can mex us plan from mexico to Canada? if so are there any extra charges or is it unlimited?

[DennyCrane]

@Dunkman good find! Nice to see they clarified that incoming text will work in Mexico without a roaming plan or add-on (for OTP in particular).

Side note, but I remember 15 or so years ago using about 8MB (not GB) of data in Mexico and receiving a bill for almost $500 😅 We've sure come A LONG way.