4 weeks ago
Hi,
Concerning the new Canada-US-Mexico plans, who is the roaming partner? (Telcel, Movistar,…)
Also, calls in Mexico to Mexico or calls in Mexico to Canada are included in these plans?
thanks!
Solved! Go to Solution.
2 weeks ago
@shewer .the one time $10 credit will show up in your available funds with in 72 hours after activation , if you don’t see it there after 3 days just message support to ensure it was applied correctly
you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
2 weeks ago
I was just thinking of that. I used a friends referal link to create the first account but I dont think it worked?? I didnt see a $10 credit at all when I signed up the other day so I must have done it wrong? I did use my daughters phone, clicked his referal link then chose a subscription plan. Not sure why it didnt work.
2 weeks ago - last edited 2 weeks ago
@shewer Yes the CAN/US/MEX plans are very popular and perfect snow bird plans to call to and from all 3 countries from all 3 countries using calling text and data with no additional roaming charge as roaming is built into the plan itself
adding @shewer be sure to use your daughters refferal code to create second account with new email for your other daughter to reward both accounts and lower the bill for both accounts
2 weeks ago
Thanks!! I think I will switch my other daughters phone right now! She is on Telus with a call only plan with no data and has been asking for data forever. This will be very helpful in mexico if we get separated and can use the 2 plans to communicate. Telus daily roaming charges are expensive to add to everyones phones lol.
2 weeks ago - last edited 2 weeks ago
@shewer It includes it all. You can text to anywhere in the world from Mexico. You can call to Mexico, US, and Canada while in Mexico. You can call to Mexico from Canada etc. All of the above.
2 weeks ago
We are going to Mexico tomorrow and just got Public Mobile on my daughters phone. With this plan we can use data and make calls plus text without roaming charges? or is it just text back to canada thats included?
3 weeks ago
@aaronsantos wrote:That's amazing the timing couldn't be better. I saw a bunch if posts from earlier this year and looks like this was just introduced. Thats awesome. anyone actually use these to verify reliability? have you heard?
Looks like one person has used this service in Mexico. No concerns so far.
Using ATT as partner
3 weeks ago
That's amazing the timing couldn't be better. I saw a bunch if posts from earlier this year and looks like this was just introduced. Thats awesome. anyone actually use these to verify reliability? have you heard?
3 weeks ago
@aaronsantos wrote:Are people able to text using the can mex us plan from mexico to Canada? if so are there any extra charges or is it unlimited?
It's included in the plan (no extra charges on top of the plan price) and it is unlimited.
3 weeks ago
Are people able to text using the can mex us plan from mexico to Canada? if so are there any extra charges or is it unlimited?
4 weeks ago - last edited 4 weeks ago
@Dunkman good find! Nice to see they clarified that incoming text will work in Mexico without a roaming plan or add-on (for OTP in particular).
Side note, but I remember 15 or so years ago using about 8MB (not GB) of data in Mexico and receiving a bill for almost $500 😅 We've sure come A LONG way.
4 weeks ago
Here is some more information:
https://www.publicmobile.ca/en/ab/get-help/articles/mex-subscription
According to FAQ, Public Mobile shares the same roaming partners in Mexico as TELUS. The specific provider you connect to will depend on your location and the available providers.
4 weeks ago
On the calling question it should included similar to the current legacy CAN/US plan (ie: able to call the US while in CAN, and while in the US can call within the US and back to CAN). Would presume the calling features including MEX are the same. PM hasn't updated any of their website info to include this yet.
4 weeks ago
Awesome! Thanks!
4 weeks ago
@miKe00 AT&T is one for sure could be others but it’s the only one I know for sure that works so far as these plans are so new to public mobile
4 weeks ago
HI @miKe00
No confirmation from anyone yet. But people on Telus confirmed they roam using AT&T. So, for sure AT&T is a roaming partner, not sure if more than that