Need a new PUBLIC account. Do I have to port?

[GY7802tv]

I want to switch to a new Public account. Long story don't ask why.  I don't want a new plan I just want an entirely new account. I'm currently with Public and I want to stay with Public but I just want a new account. How do I do that?

1. Create a new account. Pick the plan. Enter my SIM number on new account.

2. Create a new account and port my number from my old Public account to my new one.

3. None of the above. Neither option will work if I want to keep my current phone number.

Thanks in advance for your help everyone!

[JennyReilander]

thanks for your quick reply. She can't log into her account and created a new one where she entered the sim and then asked to enter her phone number but it keeps saying invalid. She can't make it to the account info page until this is entered it seems. 

[hTideGnow]

hi @JennyReilander this is not call porting, you just need to login My Account and update the sim card number, or ask support agent to help

So, is it all set now?? need more help??

[JennyReilander]

This is what I spent my weekend trying to do. Port my mother in laws number from public to public on a new sim as she was recommended by public to get a new sim and start a new account because she is locked out of her old one. Such a huge waist of time. I think she will have to switch to Koodo or another provider as Public is not user friendly especially for seniors. 

[GY7802tv]

Yes. I have rebooted. I have an open case already with CS and another case with PM tech (Robbie). I’ve been working on the issue with him for two days. 

[hTideGnow · Accepted solution]

HI @GY7802tv 

reboot the phone once

try the new sim in another phone

if same, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[GY7802tv]

Yes. That’s what I did. Purchased SIM from Telus and changed the SIM number on my account. 

[hTideGnow]

hi @GY7802tv   you cannot jus swap to physical sim, you have to update the account with the account number, you can either do it yourself or ask agent to help, did you?

[GY7802tv]

I tried that also. I was on eSIM. This morning I went to Telus and bought a physical sim and did swapped to the new. No luck. 

[Phil_Adelphus]

@GY7802tv  I would suggest the same as @Handy1  maybe what is needed is a new sim.  Yesterday I suggested switching sims with your wife's phone, not just your sim in someone else's but another working sim in your phone as well.  If another sim works with your phone then a new sim should be all you need to do.

[Handy1]

@GY7802tv  Then in that case just get a new SIM card and log into your account and SIM  swap the number . Profile page 

SIM  SWAPPING  profile tabs

[GY7802tv]

Ok thanks guys. My current account is having troubles with 5G. I've spent hours on the phone with PM's engineer/tech and he's just as confused why it's not connecting to 5G. We have done all of the trouble shooting. Trust me.....every trouble shooting option out there. Nothing will work. Once my phone switches into LTE it will never go back to 5G unless I reset my network settings on my iPhone 14 Pro. I also had a Apple Genius appointment yesterday and the phone is working perfectly fine. I put my SIM into a friends phone and the same issue is happening. And it is confirmed I am in a 5G area as the person sitting next to me is on PM and has 5G connection on their iPhone 15. My only potential solution I can see is getting a new account. It's as if my account is just not set up or working correctly on their back end.

[Handy1]

@GY7802tv Since you can’t port number from one PM account to the other . You would have to port you current PM number out to a new carrier . And create a new PM account with new email and SIM . Then you can port your number back in in the newly created PM account from the new provider . This is the only way to do it 

[hairbag1]

@GY7802tv 

#3

[Meow]

You cannot port from PM to new PM account.

Your new account requires new SIM, new email and will get new number.

Old PM account will have to be closed unless you want to keep number for whatever reason and pay for two lines.

If you REALLY want new PM account AND to keep existing PM number, you would have to port number to another company, open new PM account and port back from that other company to PM.