[NEW] Launch of Our New Support Videos

[Ck_PM]

Hello Community,

We're happy to announce the launch of our brand new Support Videos. These videos have been carefully crafted to help provide detailed support and answer some of our most frequently asked questions. They are a fantastic resource for both new and existing customers looking to understand more about their Public Mobile services.

Whether you're looking to activate your subscription, manage your account, or troubleshoot common issues, our Support Videos offer step-by-step guidance in a clear and accessible format. Each video is designed to make your Public Mobile experience as smooth and enjoyable as possible.

You can find these videos embedded within their respective help articles on our website for easy reference. Additionally, they are all available on our YouTube channel in a dedicated playlist which you can access here .

We hope you find these videos helpful and informative.  Stay tuned for more videos down the line as we continue to expand our support resources to better serve you.

- The Public Mobile Team

[slusagm]

as said on the announcement, here is the link 

https://www.youtube.com/playlist?list=PLLwfukjoQzbdvSkWRd1mHAXLfzvGpeoJ9

or if you have any error, post the screenshot here

[tonisage]

Here you go

https://youtube.com/playlist?list=PLLwfukjoQzbdvSkWRd1mHAXLfzvGpeoJ9&si=QjA2OqG3shg6wyNC

[Edison16]

Wouldn’t a link to the videos be a good idea? I can’t find them.

[Yummy]

This is great but Nobody is going to watch them as it is easier to post a (repetitive) question then spend few minutes to learn something about PM.

[123mobile]

The videos are well done and are a great idea in lieu of telephone customer support.  They were a terrific resource just yesterday both for myself and a friend who signed up.  They communicate variables in the sign up process (SIM vs eSIM, transfer # during or after activation), and are a great alternative to text-only instructions or a community chat which may only discuss a single aspect of the signup process, for example.

[kb_mv]

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@Mor1 wrote:

A video with step by step instructions when heading to the US would be great. What to do before you enter the US and after you cross the border.  Show changes that need to be made on your phone. Provide instructions for those who purchased US roaming add ons, and instructions for those under Can/US plans.

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@Mor1 I have used both Can-US plan and  US roaming add on and never did I need to do anything before or after to my phone to get it to work. It was seamless. Of course I always have roaming turned on because why not? There are no roaming charges ever at PM. I think a bigger issue to highlight would be the need for a compatible phone before purchasing the add on or plan, kind of like when you do a plan change and they warn you about the ramifications of changing now vs change on renewal.

[Mor1]

A video with step by step instructions when heading to the US would be great. What to do before you enter the US and after you cross the border.  Show changes that need to be made on your phone. Provide instructions for those who purchased US roaming add ons, and instructions for those under Can/US plans.

[tonisage]

This is awesome as it will easily fix those common issues

[fixin1]

@Ck_PM - Yes, they are intuitive and easy to follow with most people using the Public Mobile app!

[AK32]

true, it may not make a big difference, but at least its something for those who want to troubleshoot on their own to look towards. I know personally id rather take advice directly from Public Mobile vs users trial and error as some things change/update over time and some older forum answers could be outdated.. 
and hey, we need some forum activity to stay so we can earn points 🙂

[kb_mv]

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@AK32 wrote:

nice addition, especially for those frequently asked questions that get repeatedly asked. 

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@AK32 I honestly don't think this will help with those questions that are asked over and over and over again. If people won't take the time to look up something basic like how to contact CS (this is included in virtually every single thread), they aren't going to look up youtube videos.

[AK32]

nice addition, especially for those frequently asked questions that get repeatedly asked.  Hopefully this helps some users who are less tech savvy 

[BKNS27]

@Ck_PM 

This would be a big help for those who are not technically literacy.

[Handy1]

@Ck_PM  Amazing 🙂 this is going to be super helpful for people like myself that learn best from hands on approach.well done public mobile keep up the good work .

[hTideGnow]

thanks @Ck_PM 

nice!!