My phone is not making calls, and I can't use the internet after changing my plan.

[BrunoBrum29]

Last night, I switched my plan to a 43 CAD Canada-US plan. Today, my plan has changed, and I can't use my phone because neither the internet nor the data is working. I need a solution to my problem.

[hairbag1]

@BrunoBrum29 

a couple of the forum members have provided you with a link to send a message to CSA for their help. You should start that process to get their assistance.

[BrunoBrum29]

I logged into my account on my laptop, and when I click to view account information, this is appearing.

[BrunoBrum29]

have already reset the network settings on my phone, but it's not working.

[BrunoBrum29]

I have already reset the network settings on my phone, but it's not working. A message appears saying that data activation is not possible.

[BrunoBrum29]

I am in Montreal, Quebec. I have already reset the network settings on my phone, but it's not working. A message appears saying that data activation is not possible.

[hairbag1]

@BrunoBrum29 

where are you located as I see there's areas in Canada that are experiencing network outages today.

[hTideGnow]

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@BrunoBrum29 wrote:

I have already done all of that.

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Hi @BrunoBrum29 

if you already tried rebooting the phone, maybe a problem with the plan change.  Please submit a ticket with CS agent here, 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BrunoBrum29]

I have already done all of that.

[Dunkman]

@BrunoBrum29 

Does your self service account show the new $43 Canada US plan?  

You could be try rebooting your phone. Network reset of phone (this will erase your saved Wifi passwords)

[hairbag1]

@BrunoBrum29 

try rebooting the phone to see if that helps.

[softech]

@BrunoBrum29 

we see at least 2 other posts since yesterday about service not working after a plan change.

Please message support here for them to investigate

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there