Just changed plan level, can receive calls but can't make them.

[NaomiNordin]

I've been using PM for years now and last night I changed my subscription to a different plan.  Since then I can only receive calls (although caller ID is not working anymore), I can send and receive texts and the data is working.  

When I try and make an outgoing call I get an automated voice saying: "7B1 your phone is not activated on the network.  Please call client care for more information" .  So, 2 problems.  1 - Public Mobile doesn't have a client care number.  2 - I can't call it from my phone even if I wanted to.

I've tried multiple reboots no luck.  

[Handy1]

@NaomiNordin  First reboot phone if you haven’t already , if still no luck 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @NaomiNordin 

first reboot phone. Then try to make the call by putting a 1 in front of the 10 digits number (or drop the 1 if you already dialing with the 1)

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437