07-27-2023 10:48 AM - last edited on 07-27-2023 10:54 AM by computergeek541
Last night, I switched my plan to a 43 CAD Canada-US plan. Today, my plan has changed, and I can't use my phone because neither the internet nor the data is working. I need a solution to my problem.
07-27-2023 11:15 AM
a couple of the forum members have provided you with a link to send a message to CSA for their help. You should start that process to get their assistance.
07-27-2023 11:10 AM
I logged into my account on my laptop, and when I click to view account information, this is appearing.
07-27-2023 11:01 AM
have already reset the network settings on my phone, but it's not working.
07-27-2023 11:01 AM
I have already reset the network settings on my phone, but it's not working. A message appears saying that data activation is not possible.
07-27-2023 10:59 AM
I am in Montreal, Quebec. I have already reset the network settings on my phone, but it's not working. A message appears saying that data activation is not possible.
07-27-2023 10:55 AM
where are you located as I see there's areas in Canada that are experiencing network outages today.
07-27-2023 10:54 AM
@BrunoBrum29 wrote:I have already done all of that.
Hi @BrunoBrum29
if you already tried rebooting the phone, maybe a problem with the plan change. Please submit a ticket with CS agent here,
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-27-2023 10:52 AM
I have already done all of that.
07-27-2023 10:50 AM
Does your self service account show the new $43 Canada US plan?
You could be try rebooting your phone. Network reset of phone (this will erase your saved Wifi passwords)
07-27-2023 10:49 AM
try rebooting the phone to see if that helps.
07-27-2023 10:49 AM
we see at least 2 other posts since yesterday about service not working after a plan change.
Please message support here for them to investigate