My SMS texts are not showing the right number

[LSBH]

Hi, I recently joined PM and then ported over my phone number. I'm having an issue, as my phone calls are correctly showing up with my ported number, but my texts are still coming from my temporary PM number. Thus, my contacts are not recognizing my texts. When I look at my account, it only shows my ported number, so I'm not sure what is happening. Need some help, please!  Thank you!

[gpixel]

@LSBH 

enable/disable chat features in your text message app. reset the network settings and restart the device 

[dabr]

@LSBH    Did rebooting fix the problem? 

Another thing to try is to power off the phone and remove the SIM and put it into another phone and reboot (if you have a compatible spare handy), then return the SIM to your phone and reboot.

[LSBH]

Yes, that's right: they call me, and the number is right. But when I text them, it shows as my temporary PM number. It's an Android, but I'll try and restart (I did after the port) again. Thx!

[dust2dust]

So when you call someone they see your proper number? When someone calls you it rings to your phone? When someone texts you it gets to you? When you text someone they see your temporary number? Maybe restart the phone. iphone?

[walker1]

Better to safe and have good service, then be sorry 😐

[softech]

@LSBH   no worry about sim card provisioning, if it is, you won't be able to connect to PM network at all and won't be able to make calls or send text

🙂

[Yummy]

If your calls are showing correct number, porting was successful. As for SMS I would say give it some time. I guess you did reboot your phone (few times)?

[walker1]

@LSBH   Maybe it's a provisioning issue with your Sim card.

Contact a PM Support Rep and have them look into it for you.

[softech]

@LSBH   it could be a problem with porting

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