Mobile phone doesn't work where I live - need to use land line.

[flyingfoals]

Cell phone doesn't work where I live - need to use land line - and asking for reset on computer - message carrying reset work - not coming in.

[flyingfoals]

Thank you:)

[flyingfoals]

I have a land line.

[darlicious · Accepted solution]

@flyingfoals 

Use the email option vs SMS text.

[Meow]

What exactly is your question?

If cell phone has no service in your area then yes you need 'land line'. It could be real land line through phone cables like Bell or VOIP. In case of voip you need internet provider and then voip service provider. Some internet providers offer both so you are dealing with one company.

[hTideGnow]

HI @flyingfoals   you are trying to reset password but unable to do so?

open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Gunner123]

@Timer What are you talking about?

[Timer]

@flyingfoals 

so you need to do port out to other company has land line.  i read something in telus has a device you can insert your SIM card to be working.

[esjliv]

@flyingfoals  -  did you just activate or have you been a customer for some time that does not have services any longer?

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Check that your phone is compatible with public mobile: 

https://www.kimovil.com/en/frequency-checker/CA

If all checks out above, contact CSA by methods provided in your first post.

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-get-support/td-p/857597