11-10-2022 09:44 AM - last edited on 11-10-2022 05:39 PM by computergeek541
Hi there, I have an Iphone which is in theory compatible with the Public Mobile network (IphoneX 15.5 MQC22J/A). However, mobile data is not working. I've tried everything related with the usual troubleshooting steps, but it still doesn't work. The SIM card should be good, since I've tried it in another device and it works. If anyone has a clue that would be very welcome. Thanks!
Solved! Go to Solution.
11-10-2022 04:22 PM
Worked! Thank you and to all of those who tried to help out 🙂 Have a wonderful day!
11-10-2022 02:12 PM
Did @benfatto's instructions work for you? If not generally with iPhone you need to connect to wifi or iTunes and check for any software updates and then update your carrier profile.
11-10-2022 12:13 PM
@elenatobar just for iPhone
11-10-2022 11:50 AM
Have you accumulated a bunch of stuff on this phone or is it new to you? Factory reset should be the last thing ever.
Did you connect to wifi and settings general about and see if the carrier profile updates? Did you turn on cellular data? Reset network settings? Check that the browser has permission to use cellular data? As asked earlier can you call in and out? SMS text in and out? Registered the phone to Apple ID?
11-10-2022 11:44 AM
Voice calls work fine... and yes tried to reset network settings and didn't work
11-10-2022 11:40 AM
It was an Android phone. Thanks for the answer, might try to factory reset as you say...
11-10-2022 10:22 AM
With Apple is little bit complicated.
Did you try adjusting APN setting?
Something to do with carrier profile?
Last resort will be factory reset 😞
When you tried your SIM in another phone, was it iphone or Android phone?
11-10-2022 09:54 AM
My suggestion would be to save the important data on the phone (if any), and then wipe the phone to factory default and setup the phone from scratch.
11-10-2022 09:52 AM
@elenatobar voice call working?
do you have the latest Carrier profile downloaded?
did you try Reset network setttings?
11-10-2022 09:52 AM