US roaming- Alaska

[Spaga]

Purchased add-on for US roaming but it’s not working while I’m travelling in Alaska. Can I please get a refund?

[bpdorsey]

Yeah me too! 

[Handy1]

@Spaga  You need to open a ticket with support for a credit / refund 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[BKNS27 · Accepted solution]

@Spaga 

Unfortunately, there are no T-Mobile available in Alaska. Only AT&T are available but PM does not have a contact to use their network.

There have been numerous post about US Roaming doesn’t work in Alaska so you can get a refund for the Add-on purchase.

Just private message a CS_Agent on the envelope on your laptop/computer or tap on your avatar>messages on your phone.

CS_Agent hours are from 9:00am to 10:00pm EST so pm them right away and they will get back to you by pm in the morning.

[DennyCrane]

Yeah, unfortunately PM does not have roaming services in Alaska. It's the one state that doesn't have TMobile coverage apparently. 

You'll have to contact @CS_Agent to request a refund.