@softech
You identified the lunar new year promo which the OP then corrected that he was talking about the new year promo which was a free month and 5gb data add on for $35+ plans. He had 2gb of plan data (+/-autopay bonus?)which was the old $35 plans data amount.
By calculating the add ons he had to recently purchase and the time since activation it shows approximately how much "overage" they was using each month. Thus the extra 5gb of data he got from the promo was used up and disappeared from his account like all add ons do when they are depleted.
No moderator was needed....the moderator probably told them you used up your 5gb data add on. Whether or not the moderator suggested that by changing his plan to the new $35/3gb plan (w/autopay) the OP will increase his plan data amount to about the same amount they using each month from the 5gb data add on or if he heeded my advice we don't know......
I'm not wanting to take the solution away from our fellow member but this is a perfect example of "how to contact the moderators" was not only not needed but could be a detriment to the OP if they do not know about the increase of data on the new plan or if they decide to increase their data they go up to the $40 plan when they just need to change to the new $35 plan.
And someone searching for an answer to the same problem who only reads the solution also is not served well because they won't learn that there is an increase in data on the $35 plan or the $50 plan for that matter.....from this threads solution anyways,
